Customer Service/Help

We are confident the value and quality of our merchandise will meet, if not exceed your expectations. If you are not completely satisfied within 60 days of your purchase, we promise a full merchandise refund, credit or exchange* (shipping & handling charges are not refundable).

At Winston Brands Incorporated, we offer you:

Incredible Values
Every item in our catalogs has been selected for its extraordinary value and quality. This unique and simple approach makes shopping for friends and family so much easier.

Convenient Ordering
Customers can place an order online at anytime. By shopping our family of websites, you'll enjoy our entire selection of new items along with all of the latest sales and specials offers. Customers are also welcome to place an order with a Customer Service Representative by calling 1-620-584-8000, 7 days a week 6:00 AM - Midnight CST.

Exclusive Product Designs
Our talented merchandise team designs products with you in mind! From the original idea to the package on your doorstep, each one-of-a-kind item leaves your friends and family wondering "Where in the world did you find that?" Be sure to view our "Exclusively Ours" section for all of our exclusive products.

U.S. Federal Standard Safety Approved Toys
Winston Brands, Inc. is committed to ensuring the safety of all our customers, both young and old. We assure you that every toy item sold in our catalog has been tested to U.S. Government quality and safety standards, and has been certified safe by independent third party safety testing labs.
Toy Safety Seal

* Furniture: Please contact us within 7 days for a complete refund, credit or exchange. Horticulture items cannot be returned. Descriptive, typographic and photographic errors are subject to correction.