Customer Service/Help

We are confident the value and quality of our merchandise will meet, if not exceed your expectations. If you are not completely satisfied within 60 days of your purchase, we promise a full merchandise refund, credit or exchange (shipping & handling charges are not refundable).

Easy Returns

Option One- Locate your order and print an Easy Return label.

To print a return label, please use one of the two methods below.

Don't Have Your Order Number?

If you registered online before placing an order, you can check your entire order history online. Just click the Order Status button below and log in to your account to view and track all of your previous orders.

Do You Have an Order Number?

Enter your order number and last name below to locate your order and print your Easy Return Label.

*Order Number:

* Last Name:

*Both fields are required.

Once you’ve found the order with the item that you wish to return, simply select the order number to view your order details and select the “Request Return Label” button. You will then receive an email to your registered email address that contains the Easy Return label.

Option Two - Call Customer Service at (800) 582-5700, 7 days a week, 6am - midnight CST to receive an Easy Return label.

Using an Easy Return label:

  • Follow easy directions as provided with label.
  • Drop off your return at a FedEx Store, FedEx Drop Box, Post Office, Mail Box or give the package to your postal carrier.
  • You can track your return at
  • There’s no up-front charge, a $7.99 charge will be deducted from your merchandise refund.
    refund. The cost of an Easy Return label is printed on the front of this form.
  • The Easy Return label cannot be used for returns outside the contiguous 48 states.
Option Three - Choose your own carrier
  • Address the package to: Returns Processing 4800 Proviso Drive Melrose Park, IL 60163-1301
  • We recommend that you insure the return as Collections Etc. is not responsible for the return until it is received at the warehouse.

Packaging Your Return:

Please use the original packaging and remove or completely cover original shipping label. If this is not possible, please use a quality bag or carton. Seal the package with sturdy tape.

If a Wrong or Damaged Item was Received

Please contact Customer Service at: (800) 582-5700, 7 days a week, 6am - midnight CST or

Exchanging Items

  • Fill out Exchange Request form on the back of your invoice along with the Return Copy
  • Choose option one or two to return your package
  • If the included Return Label is used, additional funds must be included to cover the cost of the return postage; if additional funds are not included, only a refund will be issued